Frequently Asked Questions

A fully managed AI receptionist service means our local team handles every technical element for you. We design the call routing trees, train the natural language models, build the software integrations, test for accent compatibility, and provide continuous updates. You do not need to log into any platform or write any code — we deliver a turnkey solution.

Traditional IVR systems force callers through rigid menus — press 1 for sales, press 2 for support. Our AI receptionist uses natural language. Callers speak freely as they would to a human, and the AI understands context, handles complex compound questions, and responds instantly with humanlike vocal tones.

Yes. Our voice recognition modules are trained on a wide array of regional Irish dialects, spanning from urban Dublin to rural Munster and Connacht. The software filters background noise from job sites and busy premises, ensuring names, phone numbers, and Irish Eircodes are accurately understood and logged every time.

Not necessarily. Many Irish SMEs deploy our AI receptionist as an overflow or out-of-hours layer — answering calls during peak volume spikes when human lines are busy, handling evening and weekend traffic, covering staff lunch breaks, and maintaining full service availability across all 134 Irish bank holiday and weekend days every year.

The Starter tier includes up to 250 call minutes per month, a dedicated virtual routing phone line, 24/7/365 operational availability, seamless synchronisation with one scheduling system or CRM, text transcripts delivered via email or SMS after every call, and continuous performance tuning by our team.

No. On our standard rolling monthly subscription plans, we do not charge an upfront build or technical deployment fee. The complete managed configuration process — call routing, AI training, software integrations, and testing — is included within your monthly subscription from day one.

If you cross your baseline threshold, the system transitions to a transparent top-up rate that varies by plan. We monitor your usage closely and will alert you proactively if upgrading to a higher flat-rate minute bucket would be more cost-effective for your business.

Our standard service operates on flexible rolling month-to-month terms. You can upscale, downscale, or cancel your active subscription at any time with zero termination penalties or hidden administrative fees.

Most custom installations for Irish SMEs are designed, integrated, thoroughly QA-tested, and deployed live within 5 to 7 working days from your initial consultation. In straightforward cases we can have you live within 24 hours.

No. Our AI platform operates entirely in the cloud. There is no physical hardware to install, maintain, or configure. The entire setup hooks seamlessly into your existing communication profile using virtual line routing — your customers dial the same number they always have.

You simply provide your basic operational criteria: a copy of your current FAQ answers, your service pricing, your calendar or booking system details, staff contact routes, and any specific handling preferences. Our team builds all the logic from there — no technical input required from your side.

Absolutely. Before deployment, we configure a private staging telephone number. This allows you and your team to ring the AI agent, test diverse customer conversational scenarios, evaluate accent handling, and refine any logic trees prior to going live on your main business line.

The AI agent responds instantly, picking up within one ring cycle. This eliminates hold times and busy signals entirely, keeping your prospective leads engaged rather than moving on to a competitor who picks up first.

If the AI encounters a query it can't resolve, it smoothly routes the interaction by taking a detailed message, reassuring the caller that a team member will follow up, and instantly passing a clean transcript to your human team for direct follow-up.

To maximise compliance, the AI sends a secure Stripe checkout link directly to the caller's smartphone via SMS during the call, confirming the booking once the payment is validated — without any sensitive card details passing through the voice channel.

Yes. Within seconds of a call concluding, the system compiles a clean text transcript and summary, pushing it to your team via email, SMS, or direct CRM integration — so your staff always have full context before following up.

Yes. Our integration framework natively connects with the major trade management platforms used by Irish service businesses including Jobber, Tradify, and ServiceM8 — logging job addresses, Eircodes, and booking details, and updating your calendars automatically with zero manual entry.

Yes. We connect directly with leading enterprise CRMs. Incoming call leads update existing contact fields or create new client records automatically — keeping your pipeline clean without your team lifting a finger.

Yes. We support integrations with the top beauty and fitness scheduling platforms used in Ireland including Phorest, Fresha, Timely, Glofox, Mindbody, and LegitFit — ensuring appointments are handled correctly while adhering to your slot availability and booking policies.

Because we provide a fully managed integration pipeline, our developers can review your internal system's API documentation and build a custom webhook connection tailored specifically to your tech stack. Contact us with your platform details and we'll confirm what's possible.

It acts as a 24/7 dispatcher — collecting Eircodes, confirming emergency callout fees, logging job details, and routing high-priority call information directly to your on-call technician via SMS or automated patch call. Late-night emergency calls are handled professionally without you ever picking up the phone.

Yes. Connected to Glofox, LegitFit, or Mindbody, the system confirms class availability, processes membership adjustments and freezes, books trial sessions, and schedules facility tours — all without your front desk staff needing to be available.

Yes. The AI is designed around strict data privacy protocols compliant with Irish and EU GDPR. All call transcripts, voice records, and contact data are processed using encrypted enterprise-grade protocols. It is a dependable solution for managing scheduling data in dental, medical, and wellness settings.

Yes. For first-time clients booking colour or aesthetic treatments, the AI explicitly reminds them of your mandatory patch test requirements and schedules an initial test appointment at least 48 hours prior to the main booking — preventing compliance issues and protecting your salon from liability.