Frequently Asked Questions

AI Receptionist Ireland is a fully managed call answering, website chat and WhatsApp service for Irish small and medium-sized businesses. We build, train and run your receptionist for you, so every call and message is answered 24 hours a day, 365 days a year. We are based at 14 Clanwilliam Square, Dublin 2, and work with businesses in all 26 counties.

It means our team does everything. We design how your calls are handled, train your receptionist on your business, connect it to your calendar or booking system, test it, and keep improving it after you go live. You never log in to a platform, write a prompt or change a setting.

A traditional phone menu makes callers press 1 for this and 2 for that. Your receptionist has a normal conversation instead. Callers say what they need in their own words, and it understands, answers questions and takes action, the way a good member of staff would.

Yes. It is set up and tested for Irish callers, from Dublin to Kerry to Donegal, and handles local place names, Eircodes and the way people actually talk on the phone. We test accent handling with you before you go live.

Yes. Every caller is told at the start of the call that they are speaking with an automated assistant. This is required under the EU AI Act, and in our experience callers are comfortable with it once they get a quick, helpful answer.

Usually not. Most businesses use it to cover the calls their team can't get to: busy periods, lunch breaks, evenings, weekends and bank holidays. Your staff spend less time on the phone and more time on the work that needs them.

AI Receptionist Ireland is a trading name of AI Receptionist Limited, a company registered in Ireland (company number 826097) with its office at 14 Clanwilliam Square, Dublin 2, D02 FK23. It was founded by Sean O'Loughlin, and the team builds and looks after every client personally.

Call answering plans start at €69 per month. The four standard plans are Peace of Mind at €69 (60 minutes), Starter at €227 (250 minutes), Premium at €467 (600 minutes) and Business at €827 (1,150 minutes). Enterprise pricing is custom for multi-site and high-volume businesses. See full pricing.

Yes, every plan has a one-off setup fee, which covers the full build, training and testing of your receptionist. On Peace of Mind it is €115. For the other plans we confirm it on your free demo call, based on what your business needs.

It depends on how many calls you get and how long they last. Peace of Mind suits businesses that mainly need out-of-hours cover. Premium is our most popular plan for businesses that want every call answered all day. We recommend the right plan on your free demo call, and you can change plan at any time.

Extra minutes are charged at a clear top-up rate for your plan, so calls are never cut off. We keep an eye on your usage and tell you if moving to a bigger plan would work out cheaper.

No. Every plan runs month to month with no cancellation fees. You can move up or down a plan at any time. Just confirm the change with us before the end of the month.

The website chat widget starts at €97 per month and WhatsApp automation starts at €297 per month. If you want calls, chat and WhatsApp together, we price a bundle for your business on your demo call.

Most businesses are live in as little as 48 hours after the demo call.

Yes. Your customers keep ringing the same number. We set up call forwarding from your existing line, so there is no porting, no new hardware and nothing your customers will notice. We can also give you a new local number if you want one.

No. Everything runs in the cloud. There is nothing to install, and it works with mobiles, landlines and office phone systems.

Your opening hours, services and prices, the questions customers usually ask, how you want bookings and messages handled, and who should get urgent calls. We gather most of this on a short onboarding call and build from there.

Yes. Before go-live we give you a private test number. You and your team can ring it as often as you like, try difficult calls and ask for changes until you are happy.

Yes. We set the name, voice, tone and greeting to suit your business, whether that is warm and chatty for a salon or calm and professional for a solicitor.

Straight away, usually on the first ring. There is no hold music, no engaged tone and no voicemail.

Yes. It can answer many calls at once, so a busy Monday morning or a Christmas rush never leaves a caller waiting.

It never guesses. It tells the caller that someone will get back to them, takes their name, number and details, and sends your team a summary straight away so you can call back.

Yes. You decide which calls should go straight to a person, such as emergencies, existing clients or specific requests, and it transfers them to the right phone. If nobody answers, it takes a full message instead.

Yes. It checks your availability and books appointments, viewings, callouts or tables while the caller is on the phone, then confirms the details. It works with your calendar or booking system wherever possible.

After every call you get a summary by email or text, with the caller's details, what they wanted and what was agreed. Where it is set up, details go straight into your booking system or CRM too.

Yes. It can send the caller a secure payment link by text during the call, so a deposit or booking fee is paid without any card details being read out over the phone.

Yes. You tell us what counts as urgent for your business, such as a burst pipe, a locked-out guest or a sick animal. Those calls are flagged and passed to your on-call person immediately, day or night.

A chat assistant on your website that answers visitor questions, captures enquiries and books demos or appointments 24/7. Like the call service, we build it, train it on your business and look after it for you.

We set up a WhatsApp Business number for you. Every message is answered straight away, enquiries are qualified, bookings are confirmed, and anything that needs a person is passed to your team with the full conversation.

Yes. Our Complete AI Suite covers all three channels, so a customer gets the same answers whether they ring, chat on your website or send a WhatsApp. Bundle pricing is agreed on your demo call.

Multi-language support is available as an add-on. Tell us which languages your customers use and we will confirm what is possible on your demo call.

Yes. It works with Google Calendar and with most online booking systems, so appointments land in the diary you already use.

Yes. We connect with job management platforms used by Irish trades, including Jobber, Tradify and ServiceM8, so job details and Eircodes are logged without manual entry.

Yes. We work with booking platforms used by Irish salons and gyms, including Phorest, Fresha, Timely, Glofox, Mindbody and LegitFit, and follow your slot rules and booking policies.

Yes. New callers can be added and existing contacts updated automatically in CRMs such as HubSpot, Salesforce and Zoho.

Tell us what you use. Many systems can be connected through their API or by email, and we confirm exactly what is possible before you sign up.

Yes. We operate in line with GDPR and the Irish Data Protection Act 2018. Every client receives a Data Processing Agreement, and our sub-processors are covered by data processing agreements and Standard Contractual Clauses. Read our GDPR compliance page for the full detail.

On our standard setup, call audio is not kept after the call ends. You receive a written transcript and summary, and that is delivered to you rather than stored by us.

Our standard setup uses voice providers outside the EU, covered by Standard Contractual Clauses and a transfer risk assessment. For businesses that need it, such as medical and legal practices, we offer a fully EU-resident setup where all processing stays inside the European Economic Area.

Callers must be told they are speaking with an automated system, and your staff should understand how the system works. We build the disclosure into every call and give you guidance on the rest. See our EU AI Act page.

Yes. We follow strict rules for these sectors: no medical or legal advice is ever given, sensitive details are kept to a minimum, and EU-resident processing is available. We talk through your specific requirements on the demo call.

Any business where the phone matters. Our main sectors are trades, gyms and fitness, hair and beauty, removals, hotels and restaurants, and we also work with garages, solicitors, accountants, estate and letting agents, clinics and many more.

It answers while you are on the tools, takes the job details and Eircode, explains your callout fee, and sends urgent jobs to whoever is on call. See trades.

It answers membership questions, books classes and trial sessions, and handles freezes and cancellations by your rules, so your front desk can focus on members in the building. See gyms and fitness.

It books appointments while you are with a client, reminds new clients about patch tests before colour and aesthetic treatments, and can take deposits by text link. See hair and beauty.

It takes moving dates, addresses, inventory and access details, and books surveys, so your quotes start with the full picture. See moving and relocation.

It handles room enquiries, wedding enquiries, spa bookings, restaurant and bar questions and out-of-hours guest calls, sending each to the right department. See hotels.

It takes table bookings during service, handles large groups and events, and answers menu and opening hours questions. Allergen safety questions always go to a member of your team. See restaurants.

Almost certainly. If your business relies on the phone, we can build a receptionist for it. See any business or book a demo and tell us how your calls work.

Just tell us by email, phone or WhatsApp. We update new prices, holiday hours or new services for you, so you never need to change anything yourself.

Yes. We review calls, look for questions it could handle better and make improvements as your business changes. It is part of every plan.

We work with businesses in all 26 counties of Ireland, including Dublin, Cork and Galway. Everything is set up remotely, so location is never a barrier.

Book a free 20-minute demo. You will hear a live receptionist set up for your type of business, and we will recommend the right plan. Book a free demo.