Last updated: 9 October 2026

1. About us

AI Receptionist Ireland is a trading name of AI Receptionist Limited, a company registered in Ireland (company number 826097), with its registered office at 14 Clanwilliam Square, Dublin 2, D02 FK23. These Terms of Service govern your use of our website at ai-receptionist.ie and our fully managed AI receptionist services.

By using our website or purchasing our services, you agree to these terms in full. If you do not agree, please do not use our services.

2. Our services

We provide fully managed AI receptionist services including:

Design and configuration of AI voice call agents
Inbound call handling and routing on behalf of clients
Call transcription and summary delivery
Integration with third-party CRM, booking, and calendar platforms
Ongoing management, monitoring, and optimisation of call flows

The specific scope of services, minute allocations, and pricing applicable to your account are set out in your subscription plan. Details of current plans are available at ai-receptionist.ie/#pricing.

3. Subscriptions and billing

Our services are provided on a rolling monthly subscription basis. By subscribing, you authorise us to charge your nominated payment method on a recurring monthly basis.

Subscriptions renew automatically each month unless cancelled before the renewal date.
There are no upfront setup fees on standard plans.
If your usage exceeds your plan's included minute allocation, top-up charges will apply at the rate applicable to your plan tier.
All prices are quoted exclusive of VAT where applicable under Irish tax law.
We reserve the right to amend pricing with 30 days' written notice to active clients.

4. Cancellation and refunds

You may cancel your subscription at any time by contacting us at [email protected]. Cancellation takes effect at the end of your current billing period, you will retain full access to the service until that date.

We do not offer pro-rata refunds for unused portions of a billing period. In exceptional circumstances, refunds may be considered at our discretion.

5. Client responsibilities

As a client, you are responsible for:

Providing accurate business information, call handling preferences, and pricing details during onboarding.
Ensuring that your customers are appropriately informed that calls to your business may be handled by an AI system.
Complying with all applicable laws in your jurisdiction regarding telephone recording, data protection, and consumer communications.
Maintaining the security of any access credentials provided to you.
Notifying us promptly of any changes to your business operations that may affect call handling.

6. Acceptable use

You must not use our services to:

Handle calls in a manner that violates applicable law or regulation
Collect or process sensitive personal data without appropriate consent and legal basis
Engage in misleading, fraudulent, or deceptive communications with callers
Violate the privacy or rights of third parties
Circumvent any security or access controls on our platform

We reserve the right to suspend or terminate your account immediately if we reasonably believe a breach of these acceptable use provisions has occurred.

7. Service availability

We aim to provide a continuously available service but do not guarantee uninterrupted uptime. Scheduled maintenance, third-party telephony, voice or automation platform outages, and circumstances beyond our reasonable control may occasionally affect service availability.

We will endeavour to provide advance notice of planned maintenance where possible and to restore service promptly in the event of unplanned outages.

8. Limitation of liability

To the fullest extent permitted by Irish and EU law, AI Receptionist Ireland shall not be liable for:

Any indirect, consequential, or incidental loss arising from your use of our services
Loss of revenue, business, or opportunity resulting from service interruption or AI error
The accuracy of call transcriptions or AI-generated summaries
Any actions taken by third-party integration platforms

Our total liability to you for any claim arising under or in connection with these terms shall not exceed the total fees paid by you in the twelve months immediately preceding the claim, or such other cap as is expressly agreed in writing.

9. Intellectual property

All content on ai-receptionist.ie, including text, graphics, logos, and software, is the property of AI Receptionist Ireland or its licensors and is protected by Irish and international intellectual property law.

Call transcripts and summaries generated from your business's calls are your data. We retain no ownership over your call content and process it solely to deliver the service to you.

10. Data protection and compliance framework

Your use of our service is governed by our Privacy Policy and GDPR Compliance page, both of which are incorporated into these terms by reference. We process personal data as a Data Processor on your behalf under a Data Processing Agreement that forms part of the contractual framework governing your deployment.

Our service operates across two deployment tiers. Tier A applies to standard SME clients and operates under Module 3 Standard Contractual Clauses with post-call data minimisation applied as a supplementary technical safeguard. Tier B applies to high-compliance legal and medical clients and operates exclusively on EU infrastructure with zero persistent storage of voice audio or transcripts by design. The applicable tier is confirmed in your Order Form.

Our total aggregate liability in connection with the Data Processing Agreement shall not exceed the total fees paid by you in the twelve months immediately preceding the event giving rise to the claim, or such other cap as is expressly agreed in writing. Full liability terms are set out in the Data Processing Agreement.

We operate in compliance with the EU AI Act. Every caller is informed at the outset of each call that they are interacting with an automated AI assistant, in accordance with Article 50. As deployer of our service, you are responsible for ensuring your relevant personnel have sufficient AI literacy in accordance with Article 4. Further detail is available on our EU AI Act compliance page.

For full compliance documentation including the Data Processing Agreement, Retention Policy, and Caller Data Rights Notices, contact [email protected].

11. Governing law

These terms are governed by the laws of Ireland. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the Irish courts.

12. Changes to these terms

We may update these Terms of Service from time to time. We will notify active clients of material changes by email with at least 14 days' notice. Continued use of our service following the effective date of any update constitutes acceptance of the revised terms.

13. Contact us

For any questions about these Terms of Service, please contact:

AI Receptionist Ireland
Dublin, Ireland
Email: [email protected]
Phone: +353 1 263 6824